Frequently Asked Questions
Everything you need to know about shopping with Toolcraft South Africa
What are your delivery options and timeframes within South Africa?
We offer nationwide shipping via trusted couriers. Delivery typically takes 2-5 business days depending on your location, with expedited shipping available for major hubs like Cape Town, Johannesburg, and Durban.
Do your tools come with a manufacturer's warranty?
Yes, all our power tools and hardware products carry full manufacturer warranties. The duration varies by brand, typically ranging from 1 to 3 years, covering any defects in materials or workmanship.
What is your return policy for home improvement tools?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 14 days of delivery for a refund or exchange, subject to our standard inspection process.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, Instant EFT via PayFast, and Mobicred for those looking to buy now and pay later.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the courier's tracking portal to monitor your delivery in real-time.
Do you offer technical support for the equipment you sell?
Our team of experts is available to assist with technical queries, product assembly, and usage advice. You can reach out via our contact page or visit us in-store for hands-on guidance.