Returns & Exchanges

At Toolcraft South Africa, we stand behind the quality of our premium hardware and home improvement tools. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for an exchange or a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into your account and complete the online return request form, providing your order number and specific details regarding the items you wish to return.

• 2.
  Secure Packaging

  Ensure the tools are placed in their original, undamaged packaging with all included accessories and manuals to qualify for a full credit.

• 3.
  Courier Collection

  Once your request is approved, we will dispatch our courier service to collect the parcel from your specified South African address at a convenient time.

• 4.
  Inspection and Refund

  After our technicians verify the condition of the returned equipment, your refund will be processed to your original payment method within 5 to 7 business days.